Originally Posted by County Mike
Sounds like it might also be a registry error. You need a boot disk to see if you can at least get it up with minimum abilities. That would let you explore the hard drive. Ask around for a windows boot disk (or if you have another computer, you might be able to make one.) Does her computer even accept floppy disks? Many today do not but they can be booted with a thumb drive if configured correctly.
Thanks Mike someone else suggested that, Can you tell me how to make another disk from my computer. Her machine takes floppy mine does not.