Bonnie, that's crazy. WTH? Why can't they tell you the address? Must be a security risk...
I've had to talk to India every time there's a problem with our HP printer. It started going haywire immediately after we bought it. We are now on our second "reworked" printer as HP wouldn't replace ours with a new one (even though ours was within the warranty period). On about the 8th call to India, I get Vikram with undecipherable English and an attitude to go with it.
We are NEVER getting another HP product.